A full-time service manager costs upwards of £45,000 a year. Our Virtual Service Manager service gives you the same expertise, available when you need it, at a cost that makes sense for an SMB.
The Virtual Service Manager is an active service, not a passive one. We manage, review, escalate, and plan — so you don't have to.
We represent your interests. With suppliers, support providers, and anyone you're paying for a service service. No bias, no agenda — someone in your corner who knows what good looks like.
Regular structured reviews of your services performance. What's working, what needs attention, what's coming up. Reported in plain English — no technical jargon.
We manage your services suppliers on your behalf — renewals, escalations, complaints, and performance conversations. You stop dealing with suppliers who aren't delivering and start getting what you're paying for.
Ongoing monitoring of your compliance position, contract renewals, and potential risks. Nothing catches you by surprise. Legal and regulatory obligations are tracked and maintained.
When things go wrong or you need expert input, you have a named contact at KHIT. Not a helpdesk, not a ticket system — a person who knows your business.
Every quarter we take a broader view — what's been achieved, how the services landscape is changing, and what priorities should be set for the next period. Your Service Improvement Plan is kept current.
We establish a clear picture of your current services, suppliers, and expectations
Monthly reviews, supplier management, escalations, and continuous improvement
Quarterly deep-dives update your plan and keep outcomes aligned to your business
The Virtual Service Manager works best after a Service Assessment — your Service Improvement Plan provides the baseline. If you haven't completed an Assessment, we'll start with one.
The Virtual Service Manager is a monthly retainer service, tailored to the size and complexity of your business. Pricing is agreed following your Assessment — we know exactly what's involved before we quote.
Salary, employer NI, pension, holiday pay, recruitment costs, management overhead. And they're one person, with one set of experience.
30+ years of experience, available when you need it, with no employment overhead. Priced for SMBs, not enterprises.
The Virtual Service Manager service works best when it follows a Service Assessment. Begin with the free Health Check.