Pricing

Transparent pricing.
No surprises.

All prices are fixed and agreed upfront. Your Assessment fee is credited in full if you proceed to a Service Project or Virtual Service Manager.

Free

Business Health Check

The starting point for every Assessment. Takes around 10 minutes online. Your results go directly to your consultant before your session.

Free
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Paid service

Service Assessment

Discovery Session + Service Review + Service Improvement Plan. Priced by business size — larger businesses require more time and depth. Your fee is credited in full if you proceed to a Project or Virtual Service Manager.

Business size Fee What's included
1–5 employees £295 Discovery Session, Service Review (4 core areas), Service Improvement Plan
6–15 employees £495 Discovery Session, Service Review (all areas), Service Improvement Plan
16–50 employees £795 Discovery Session, full Service Review, detailed Service Improvement Plan
51–100 employees £1,195 Extended Discovery, comprehensive Service Review, full Service Improvement Plan
100+ employees From £1,995 Scoped individually. Includes a 20-minute scoping call before booking is confirmed

Credit note: Your Assessment fee is credited in full against a Service Project or Virtual Service Manager. You don't pay twice.

Fixed price per project

Service Projects

Every project is scoped directly from your Service Improvement Plan and priced before work begins. Fixed cost, agreed upfront — no surprises. Assessment fee credited in full against your first project.

Scoped
individually
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Monthly retainer

Virtual Service Manager

Priced by arrangement following your Service Assessment. We know exactly what's involved before we quote. Assessment fee credited against setup. Cancel with reasonable notice.

By
arrangement
Discuss

Pricing questions answered

What does the credit mean exactly?

If you complete a Service Assessment and then proceed to a Service Project or Virtual Service Manager service, we deduct your full Assessment fee from the cost of that next engagement. You're not paying for the Assessment separately — it becomes your investment in the relationship.

Do I have to proceed to a Project or Virtual Service Manager?

Absolutely not. Your Service Improvement Plan is yours to keep regardless. Many clients complete an Assessment and act on the recommendations themselves. There's no pressure and no obligation beyond the Assessment fee.

Can the Assessment be done remotely?

Yes. The Discovery Session and Service Review can both be conducted via video call. For businesses with 16 or more staff, on-site is usually more effective and is recommended where possible. We cover the whole of the UK.

What counts as 100+ employees?

If your business has more than 100 people, we have a brief 20-minute scoping call before booking to understand the complexity involved. This lets us give you a fixed price that's fair for both sides. The minimum for this band is £1,995.

When is payment taken for the Assessment?

Payment is taken at the point of booking, before the Assessment takes place. This confirms your appointment and ensures your consultant can prepare properly using your Health Check results.

Start with the free Health Check

10 minutes. No commitment. Your results go directly to your consultant.

Start Health Check — it's free