What it costs, when you pay, and what's credited if you go further. Tier and final price are set during your Health Check and Briefing — not by you picking a band.
A short, structured online questionnaire. Gives you a Service Readiness picture of how your technology is performing today, and primes your consultant if you book a Briefing afterwards.
A focused 60-minute session with a KHIT consultant, plus a written brief delivered within three working days. Yours to act on however suits you.
A deep multi-module assessment across your technology service — the natural next step after a Briefing for businesses with more surface area to cover. Scoped during your Briefing.
Fixed-price delivery of specific work scoped from your Briefing or Review. Defined scope, agreed cost, and a clean handover when complete.
Two ways to keep us alongside long-term. Service Advisor is the lighter-touch option for small teams; Virtual Service Delivery Manager is the full ongoing service-management retainer for growing businesses.
If you're a growing business and you book a Service Review after your Briefing, your full £295 Briefing fee is deducted from the Review price at checkout. So a Review at £495 costs you £200 — you've already paid the £295.
The credit is a real reduction at checkout, not a footnote. It applies regardless of which Review tier ends up being scoped — £495, £795, £1,195, or £1,495 — provided the Review is booked from your Briefing.
If yours isn't here, book a 15-minute chat.
The Briefing is the same product at heart — a focused 60-minute session and a written brief. The work involved varies with the shape of your business, though. A small team with a tight technology footprint typically needs less consultant time than a growing business with multiple suppliers, departments, and processes to weigh up.
Your tier is set from your Health Check answers — sector, technology footprint, operational complexity, scale — rather than any single number. We tell you the tier when you book.
For most small teams, the Briefing is the right product on its own. The Review is for businesses with more surface area than a single Briefing session can cover — multiple service areas, several suppliers, layered governance. The cost of doing a Review on a small team would be disproportionate to the value, and the Briefing genuinely captures what matters at that scale.
If you're a small team and you want help acting on your Briefing, the routes are Service Advisor (lightweight ongoing) or Service Project (fixed-price specific work).
Because they're genuinely variable. A Project might be a one-day supplier renegotiation or a six-week service redesign — the difference matters and a published anchor price would mislead.
We always quote in writing before any work starts. Cost is fixed at quote stage. No scope creep, no day-rate surprises, no surprise "we-found-something" invoices.
The specific tier within that range is set during your Service Briefing, when we know enough about your service to scope the Review properly. We'd rather price honestly after the Briefing than pick a number off a tier sheet beforehand.
What's certain: your £295 Briefing fee is credited against whichever tier applies. So even at £1,495, you'd pay £1,200 — the £295 you already paid carries forward.
For the Briefing and Review, payment is taken at point of booking via card. This confirms your appointment and sits in our system as part of the engagement record.
If you cancel before your session — or if we cancel — refunds are governed by our Cancellation & Refund Policy. In short: cancel a Briefing more than 48 hours before the session for a full refund; Reviews need 5 working days' notice. We don't trap people.
No. Service Advisor is monthly or annual — cancel any time. Virtual Service Delivery Manager is a rolling monthly retainer with a one-month notice period. We don't do twelve-month minimum contracts because we'd rather you stay because we're useful, not because you signed something.
Tier is set from your Health Check, not by you picking. If you think it's been called wrong, you can flag it from your Health Check results page for consultant review — your consultant looks at the signal mix and either confirms or adjusts before booking is finalised.
If, during the Briefing itself, it becomes clear we're working at the wrong scope, we'll flag it transparently and adjust then too.
Yes — all KHIT consultant sessions (Chat, Briefing, Review, Project sessions, Service Advisor calls, VSDM meetings) are recorded as part of the engagement record. The recording lets your consultant focus on the conversation rather than scribbling notes, gives us accurate action capture for follow-up, and protects both sides if a question comes up later about what was agreed.
The detail:
Recording is disclosed at every booking page, in the booking confirmation email, and reaffirmed at the start of each session. If you'd rather not be recorded, tell us — we'll stop the recording.
Thirty years of running technology service for organisations that can't afford to get it wrong, applied to businesses that don't have a dedicated team.
We don't sell products. We don't take supplier kickbacks. We manage what you already have and tell you the truth about it.
Three decades of technology service management across financial services, public sector, transport and defence — applied at SMB scale.
No acronyms, no overwhelm. Plain English recommendations — whether you're a small team or a growing business.
Every Briefing leaves you with a document you can use — DIY, with us, or with someone else. The service is real; the relationship is your choice.
Free, ten minutes, no commitment. Sets your tier and primes your consultant — so when you do book, we arrive prepared.