What the Health Check covers

A clear, honest picture in under 10 minutes.

15 short questions across how your services actually work day to day, how well you're currently supported, and what's most getting in the way. No technical knowledge needed, no card details, no commitment.

3 sectionsBusiness, services and priorities.

15 questionsShort, plain-English, no jargon.

Consultant reviewedYour results are read before any Briefing is recommended.

Free · 10 minutes · No commitment

Health Check

Let's get a clear, honest picture of where things stand. Answer honestly — we're not looking for a perfect score.

Getting started

What happens next

Answer 15 short questions about your business and how your services work for you today.

You'll see your Service Readiness picture — where you're strong and where there are gaps.

Your results go directly to a KHIT consultant, who'll be in touch with what they found and whether a Briefing looks worthwhile.

Let's start with your details

Your name *

Business name *

Not in Companies House? Just type your name and continue.

Email address *

Your results will be emailed to you and shared with your consultant.

About Your Business

A few quick questions to help us understand your business context. These aren't scored — they help your consultant arrive prepared.

Question 1 of 5

How many people work in your business?

1 to 5 people

6 to 15 people

16 to 50 people

51 to 100 people

More than 100 people

Question 2 of 5

What sector are you in?

Question 3 of 5

Where does your team mainly work?

Mainly in an office or fixed premises

Mainly on site or out in the field

A mix of both

Mostly remote or home-based

Question 4 of 5

Does anyone look after your technology services?

Yes — we have someone in-house

Yes — we use an external company or contractor

No — we manage it ourselves

A bit of both, depending on the issue

About your MSP

What's the name of your MSP (managed service provider)?

Not in Companies House? Just type their name and continue.

This helps us build an accurate, independent picture of provider performance over time. It's never shared with your MSP.

How long have you been with your current MSP?

Less than 6 months

6 months to 2 years

2 to 5 years

More than 5 years

We don't have a single main MSP

What best describes your arrangement with your MSP?

Fully outsourced — they manage everything

Co-managed — we have some in-house IT too

Project-based — we only use them for specific work

Ad hoc — we call them when something breaks

Question 5 of 5

How long has your business been operating?

Under 2 years

2 to 5 years

5 to 10 years

More than 10 years

Your Services Today

Answer based on what you actually experience day to day, not what you think we want to hear.

Question 1 of 10

How confident are you that your business data is safe if something went wrong today — a fire, a theft, or a system failure?

Not at all confident — this keeps me up at night

Not very confident — I think we have some backups but I'm not sure

Mostly confident — things are in place but not fully tested

Very confident — we back up regularly and have tested recovery

Question 2 of 10

When your technology lets you down — a system goes down, an app stops working — how quickly does normal service resume?

It can take days — it causes real disruption to the business

Usually hours — it's frustrating and we lose time

Fairly quickly — usually sorted the same day

Very quickly — we have reliable support and rarely lose significant time

Question 3 of 10

Do you know what services and contracts you're paying for and whether you're getting value from them?

Not really — I'm not sure what we're paying for or whether it's worth it

Partially — I know the main costs but haven't really reviewed them

Mostly — we review costs periodically and things seem reasonable

Yes — we have a clear picture and regularly review value for money

Question 4 of 10

How well does your technology support your team in doing their jobs day to day?

Poorly — it often slows us down or causes frustration

It varies — some things work, others are a constant headache

Generally well — a few annoyances but nothing major

Very well — your services genuinely make us more productive

Question 5 of 10

If your main office, premises, or systems became unavailable tomorrow, could your business keep operating?

No — we'd essentially stop trading until things were back

Partially — some things could continue but we'd lose a lot

Mostly — we'd manage with some disruption

Yes — we have plans in place and could keep operating

Question 6 of 10

How confident are you that your business meets its legal and regulatory obligations around data, privacy, and the services you use?

Not confident — I'm not sure what our obligations are

Slightly — I know we should be doing more but haven't got round to it

Mostly — we've addressed the main things like GDPR

Very confident — we review compliance regularly and keep records

Question 7 of 10

Do you have a clear picture of what technology systems you use, what you subscribe to, and when contracts and licences renew?

No — things have accumulated over time and I've lost track

Partially — I know most of it but contracts catch me off guard

Mostly — I have a reasonable handle on what we have and when things renew

Yes — we maintain a clear register and nothing catches us by surprise

Question 8 of 10

When someone new joins the business, is there a reliable process for getting them set up with the services they need?

No — it's usually chaotic and takes much longer than it should

It varies — we muddle through but it's not consistent

Generally — we have a rough process that mostly works

Yes — we have a clear process and new starters are up and running quickly

Question 9 of 10

How well does your technology support your team when working from different locations — on site, at home, or travelling?

Poorly — remote working causes real problems

Inconsistently — it works for some people but not others

Mostly — a few frustrations but generally manageable

Very well — the team can work effectively from anywhere

Question 10 of 10

Does your technology give you the information you need to make good decisions about the business?

Not at all — I'm often making decisions without the data I need

Sometimes — it's there if I dig for it but it's not easy

Mostly — I can get what I need with a bit of effort

Yes — I have good visibility of the business and can act quickly on what I see

Contract & Coverage

Question 1 of 15

Do you have a clearly defined, written SLA with your MSP covering response and resolution times?

No — nothing formal exists that I've seen

I think so, but I've never actually seen it in writing

Yes, but it's vague or hasn't been reviewed in a long time

Yes — clear, written, and reviewed regularly

Question 2 of 15

Do you know exactly what services and licences you're paying your MSP for, and whether you're getting value from them?

Not really — I'm not sure what we're paying for or whether it's worth it

Partially — I know the main costs but haven't really reviewed them with the MSP

Mostly — we review costs periodically and things seem reasonable

Yes — we have a clear picture and regularly review value for money together

Question 3 of 15

When someone new joins the business, does your MSP have a reliable process for getting them set up under your agreed coverage?

No — it's usually chaotic and takes far longer than it should

It varies — we chase them and it's inconsistent

Generally — there's a rough process that mostly works

Yes — clear process, new starters are up and running quickly

Not something my MSP handles

Service Levels

Question 4 of 15

How confident are you that your MSP has your business data properly backed up and recoverable if something went wrong today?

Not at all confident — I don't know what backup arrangements are in place

Not very confident — I believe something is in place but it's never been explained or tested

Mostly confident — backups are in place but I haven't seen evidence of testing

Very confident — we've seen evidence of tested backups and recovery

Not something my MSP handles

Question 5 of 15

When something goes wrong, how quickly does your MSP actually resolve it against what you were promised?

Consistently slower than promised — response and fix times are a constant frustration

Sometimes slower than promised — hit and miss

Usually in line with what was agreed

Consistently at or better than what was agreed

Question 6 of 15

If your MSP-managed systems became unavailable tomorrow, are you confident your MSP has a tested plan to keep the business operating?

No — I don't believe there's a tested plan in place

Partially — something exists but I don't think it's been tested

Mostly — I believe there's a reasonable plan, though not fully proven

Yes — we've seen or been told about a tested continuity plan

Reporting & Visibility

Question 7 of 15

How confident are you that your MSP is keeping your business compliant and secure — patching, updates, security monitoring?

Not confident — I don't know what they're actually doing on this front

Slightly — I assume it's happening but haven't seen evidence

Mostly — they've addressed the main things and can point to some evidence

Very confident — we get regular evidence and reporting on security and compliance

Not something my MSP handles

Question 8 of 15

Does your MSP give you clear, regular reporting that helps you understand how the service is actually performing?

No — I get little to no reporting at all

Rarely — reporting is inconsistent or hard to interpret

Mostly — we get periodic reports, though not always reviewed together

Yes — clear, regular reporting that we actively use

Question 9 of 15

Does your MSP maintain a clear, shared record of what systems, licences and contracts you have and when they renew?

No — I have no visibility of this at all

Partial — I get told things reactively, usually close to a renewal

Mostly — there's a record but I don't see it proactively

Yes — we have shared, up-to-date visibility and nothing catches us by surprise

Not something my MSP handles

Incident Management

Question 10 of 15

Does your MSP proactively flag risks and improvements, or do you only hear from them when something breaks?

We only ever hear from them when something's already gone wrong

Rarely proactive — mostly reactive with occasional suggestions

Fairly proactive — they raise things periodically

Genuinely proactive — they regularly flag risks and opportunities before we ask

Question 11 of 15

How well does your MSP's support actually help your team do their jobs day to day?

Poorly — dealing with our MSP often slows us down or causes frustration

It varies — some things work, others are a constant headache

Generally well — a few annoyances but nothing major

Very well — their support genuinely makes us more productive

Question 12 of 15

When something goes wrong, does your MSP take clear ownership, or do issues get passed around or blamed on other parties?

Issues regularly get passed around, blamed on others, or go unresolved

Ownership is inconsistent — depends who you speak to

Generally good — most issues are owned and followed through

Excellent — clear ownership every time, start to finish

Relationship Health

Question 13 of 15

How well does your MSP support your team working from different locations — on site, at home, or travelling?

Poorly — remote or flexible working causes real problems

Inconsistently — it works for some people but not others

Mostly — a few frustrations but generally manageable

Very well — the team can work effectively from anywhere

Not something my MSP handles

Question 14 of 15

How would you rate the quality and frequency of communication from your MSP — service reviews, account management, updates?

Very poor — we rarely hear from them outside of tickets

Limited — occasional contact but nothing structured

Reasonable — periodic check-ins or reviews happen

Strong — regular, structured communication and account management

Question 15 of 15

Overall, if you compared what you're paying your MSP against what you're actually receiving, how would you rate the value?

Poor value — I don't think we're getting what we pay for

Below expectations — some gaps between cost and delivery

Reasonable value — broadly fair, with room for improvement

Strong value — confident we're getting what we pay for

Your Priorities

Three final questions — optional, but they help. Your consultant will read these before your session. Be as honest and specific as you like.

Optional · Question 1 of 3

What's causing you the most frustration with your services or suppliers right now?

Optional · Question 2 of 3

What would make the biggest difference to your business if it was sorted?

Optional · Question 3 of 3

Have you tried to address any of these issues before? What happened?

By completing this Health Check you're happy for your results to be stored securely and shared with a KHIT consultant. We won't share your data with anyone else.