Sixty minutes with a KHIT consultant. We work through what your Health Check uncovered and produce a written brief — your situation in plain English, with what to act on and in what order. Yours to use however suits you.
Every Briefing starts with the Health Check. It's free, takes about 10 minutes, and sets your tier — your consultant then has your answers in front of them before your session.
It's not a sales meeting. It's not a discovery call. It's a structured working session with a consultant who reviews what your Health Check showed, asks the right follow-up questions, and produces a written brief that captures your position and your priorities.
The Briefing is the same product at heart. The work involved varies with the shape of your business, so the price reflects the scope. Your tier is set from your Health Check answers — and you can override our suggestion at the point of booking if it doesn't feel right.
A standalone diagnostic. The brief is yours to act on.
A structured starting point — credited against a Service Review if you go further.
Your tier is set by your Health Check answers, not by you picking. Start there — it takes about 10 minutes, and your consultant has your answers in front of them before the Briefing session.
The Briefing stands on its own. Whether you act on it yourself, keep us alongside, or take the brief elsewhere — that's your call. Both tiers leave you with a real document and real options.
A focused, complete document. Three onward paths from here — pick whichever fits.
The Briefing identifies what matters and how deep the next step needs to go. Your £295 fee carries forward.
No tyre-kicking, no dragged-out scoping. Four clear steps, each timed.
Free, ~10 minutes. Sets your tier and primes your consultant.
Pick a slot, confirm details, pay. Tier is locked at booking.
60 minutes online with your consultant. Your Health Check is already in front of them.
Written brief delivered within 3 working days. Optional follow-up call within 30 days.
Thirty years of running technology service for organisations that can't afford to get it wrong, applied to businesses that don't have a dedicated team.
We don't sell products. We don't take supplier kickbacks. We manage what you already have and tell you the truth about it.
Three decades of technology service management across financial services, public sector, transport and defence — applied at SMB scale.
No acronyms, no overwhelm. Plain English recommendations — whether you're a small team or a growing business.
Every Briefing leaves you with a document you can use — DIY, with us, or with someone else. The service is real; the relationship is your choice.
The questions we hear most often. If yours isn't here, book a 15-minute chat.
The Briefing is the same product at heart — a focused diagnostic session and a written brief you can act on. The work involved varies with the shape of your business, though. A small team with a tight technology footprint typically needs less consultant time than a growing business with multiple suppliers, departments, and processes to weigh up.
Your tier is determined from your Health Check answers — looking at sector, technology footprint, operational complexity, and scale together rather than any single number. We tell you the tier when you book, and you can override it.
The Health Check determines your tier from a combination of inputs — sector, technology footprint, operational complexity, scale. If you think it's called it wrong, your results page lets you flag this for consultant review before any booking is finalised. Your consultant looks at the signal mix and either confirms the tier or adjusts it.
If, during the Briefing itself, it becomes clear we're working at the wrong scope, we'll flag it and adjust. The Briefing's job is to surface what's there, not push you up a tier.
Yes — for growing businesses. If you book a Service Review after your Briefing, your full £295 Briefing fee is credited against the Review price, regardless of which Review tier applies. The credit is tied to your engagement and shows as a real reduction at checkout, not a footnote.
The credit doesn't expire arbitrarily, but it's tied to that specific engagement — so it doesn't stack across separate engagements months apart.
Briefing is a focused 60-minute diagnostic with a written brief — it captures your situation and your top three-to-five priorities.
Review is the deeper, multi-module assessment for growing businesses — for cases where the Briefing identifies more surface area than a single session can cover. The Review goes through your service area by area, scoring and recommending across the whole picture.
For most small teams the Briefing is the right fit on its own. For growing businesses the Briefing is usually the gateway to the Review.
Yes. Every Briefing starts with the Health Check — it's free, takes about 10 minutes, and does two useful things: it tells our system which tier applies to you, and it means your consultant arrives at your Briefing already prepared. You spend less time explaining the basics, more time getting answers.
It's not a gate to keep you out — it's the first part of the service.
Book a 15-minute chat — no Briefing fee, no commitment. We'll talk through what you're looking at and whether a Briefing is the right next step.
Sometimes the answer is "yes, here's how it works." Sometimes it's "actually, you don't need us yet." Both are fine outcomes.
Yes — sessions with a KHIT consultant are recorded as part of the engagement record. The recording lets your consultant focus on the conversation rather than scribbling notes, gives us accurate action capture for follow-up, and protects both sides if a question comes up later about what was agreed.
The detail:
Your consultant will reaffirm the recording at the start of every session. If you'd rather not be recorded, tell us — we'll stop the recording (we may take more written notes during the session as a result).
Start with the free Health Check — it sets your tier and primes your consultant. The Briefing follows when you're ready.