A KHIT consultant in the role of your Service Delivery Manager — owning supplier relationships, running monthly reviews, holding governance, and steering improvement. Typically a day or two of consultant time spread across each month, not blocks of consecutive days.
VSDM is a substantial engagement. We always run a Service Review first — so we know what we're managing before we manage it. The Health Check starts that path.
VSDM works at the scale where you have multiple suppliers, real governance to hold across providers, and enough operational complexity that someone needs to be coordinating service end-to-end. For small teams, the lighter Service Advisor product fits better.
Your Health Check decides which path. Start there →
In larger organisations, the Service Delivery Manager is the person who owns the operational quality of technology service — keeps suppliers honest, keeps governance current, keeps improvement moving. VSDM is that role, scaled and priced for businesses that don't need it full-time. Crucially, VSDM works with the IT providers you already have, not as a replacement for them — we hold them accountable, surface what's missing, and drive the improvement agenda. The day-to-day technical work stays where it should: with your providers.
Owns the working relationship with your technology suppliers. Holds them to their SLAs, escalates when needed, and runs the contractual reviews that usually slip.
Structured monthly meetings with you. What happened, what didn't, what's at risk, what to act on. With minutes you can show your board.
Watches how your providers handle incident, change, problem and risk — and tells you when something's slipping. We don't run the processes. We make sure they're being run properly.
Cuts through whatever your providers send you each month and tells you what it actually means. Trends that matter, risks hiding in the numbers, what the headline figures don't show.
A senior voice in your technology decisions — renewals, new platforms, restructures, growth steps. We've seen the patterns before.
Your Service Improvement Plan becomes a live backlog, driven through your existing providers month by month. We hold the agenda. They do the technical doing.
Honest scope-setting is part of why this works. Here's what VSDM doesn't try to be.
£500 per day, typically 1-2 days per month — and those days flex across the month, not consecutive blocks. A half-day for the monthly service review, shorter touch-points for supplier calls and governance, email advisory between. The exact number of days is agreed after your Service Review.
Most VSDM engagements run at 1 or 2 days per month. A "day" doesn't have to be a single block — typical patterns are a half-day for the monthly service review, plus shorter touch-points across the month for supplier calls, governance, and email exchanges. You don't have to free up a whole day in your calendar.
Why a day rate? Service management work isn't uniform. Some weeks are quiet — a supplier reporting cycle, a few emails between calls. Others have a board meeting, a contract renewal, or a supplier issue that needs attention. A day-rate model lets that flex naturally within the agreed envelope — you pay for the work, not for blocks of calendar.
Why scoped after Review? We'd rather see the operational shape of your service before we commit to a number of days. The Review gives both sides honest data to scope from.
Cancellation: rolling monthly engagement, one calendar month notice each side. Full terms in our Cancellation Policy.
The path is longer than Service Advisor — because the engagement is bigger. We don't shortcut this.
Free, ~10 minutes. Confirms you're growing-business tier.
60-min session + brief. Scopes whether VSDM is the right ongoing path.
Multi-module assessment. Establishes what VSDM should actually cover.
Days per month, remit, governance cadence — agreed in writing.
Monthly rhythm. Reviews with you, supplier oversight, governance assurance, improvement direction.
VSDM is consultant-issued from your Review — there's no public booking link on this page.
Thirty years of running technology service for organisations that can't afford to get it wrong, applied to businesses that don't have a dedicated team.
We don't sell products. We don't take supplier kickbacks. We manage what you already have and tell you the truth about it.
Three decades of technology service management across financial services, public sector, transport and defence — applied at SMB scale.
No acronyms, no overwhelm. Plain English recommendations — whether you're a small team or a growing business.
The Improvement Plan stays yours. We don't keep the keys.
If yours isn't here, book a 15-minute chat.
Service Advisor is light-touch — quarterly calls, annual refresh, email advisory. £45/mo or £499/yr. For small teams who want a sensible voice in the room.
VSDM is full ongoing service management — supplier oversight, monthly reviews, governance, ongoing improvement. £500/day, scoped after a Review. For growing businesses with the operational complexity to need it.
Service Advisor is months of thinking time per year. VSDM is days of working time per month — different scale, different price.
Because we'd be guessing without one. VSDM is a substantial commitment in both directions — you're paying real money, we're committing real consultant time. A Review surfaces what's actually in scope: how many suppliers, what governance you have, what's missing, what's broken. That tells both sides honestly how many days a month VSDM should run for.
Skipping the Review means the first three months become "discovery" anyway — and you'd pay day rate for it. The Review is a more efficient way to scope.
Most engagements settle at 1 or 2 days per month. A business that's just stabilising governance and managing a couple of suppliers might run at 1 day. A business with more suppliers, active improvement work, and regular board reporting might be at 2 days. More than that is unusual — it tends to signal a transition period (a major change, restructure, or implementation) and we'd flag that as such, not let it become the steady state.
Crucially, a "day" doesn't mean an 8-hour block we send a consultant for. Days flex across the month — most often a half-day for the monthly service review, plus shorter touch-points for supplier calls, governance work, and email exchanges between. You buy consultant time within an agreed envelope, not blocks of calendar.
Both. We agree a target days/month at scope (say, 1 or 2 days). You're billed for days actually used, up to that target. Days not used in a given month don't roll forward indefinitely — but we won't bill you for time we haven't actually delivered.
If a particular month spikes (a supplier crisis, a big change), we'll flag and agree the additional days before they're worked. No surprise invoices.
No. VSDM manages your IT support — and any other tech suppliers — but doesn't replace them. Day-to-day incident response, helpdesk, technical fixes, infrastructure work: that all stays with whoever does it for you today. We hold those providers to their commitments and surface where they're not delivering.
If part of the Review surfaces that one of your current providers needs replacing, we'll say so. We don't take the work ourselves — we'd help you find the right replacement.
Expected, and built in. The day rate model exists precisely because service management work isn't uniform. Quiet months you use fewer days. Busy months we agree extra. The agreed envelope flexes — what doesn't flex is the rate per day.
If your underlying needs change shape (a major restructure, a new platform, a regulatory shift), we'd revisit the scope formally rather than just churning days.
Rolling monthly. One calendar month notice each side. We don't do twelve-month minimums.
Practically, VSDM engagements typically run a year or longer because the value compounds — a new supplier rhythm, governance maturing, improvement landing. But you're never trapped. Full terms in our Cancellation Policy.
VSDM is remote-first — most service management work is meetings, review work, supplier conversations, governance documents, all of which don't need a physical visit. UK-wide.
If quarterly on-site visits add value (a board reporting day, a supplier review with the supplier present, an annual planning session), we'll arrange them. Travel time and expenses are agreed up front.
Yes — sessions with a KHIT consultant are recorded as part of the engagement record. The recording lets your consultant focus on the conversation rather than scribbling notes, gives us accurate action capture for follow-up, and protects both sides if a question comes up later about what was agreed.
The detail:
Your consultant will reaffirm the recording at the start of every session. If you'd rather not be recorded, tell us — we'll stop the recording (we may take more written notes during the session as a result). Cross-supplier review meetings where third-party providers attend are subject to the same disclosure — we'll let suppliers know in advance.
Start with the Health Check. We'll work out whether VSDM is the right path — or whether something lighter fits better.