A deep multi-module assessment across your technology service. Where the Briefing diagnoses, the Review goes layer by layer through your suppliers, processes and governance, and produces a written Service Improvement Plan you can act on.
Every Review starts with a Health Check, then a Service Briefing — the Briefing scopes which Review tier fits, and your £295 Briefing fee is credited in full against any Review you book afterwards.
The Review is built around businesses with multiple service areas, several suppliers, and layered governance to work through. For most small teams the Service Briefing on its own is the right product.
Your Health Check decides which path fits. Start there →
The Review works through your technology service area by area, scoring each against what good looks like for a business at your scale. The output is a written Service Improvement Plan — what's working, what isn't, and the priority order to act on.
Each module is scored against observable evidence — not opinion. Your consultant works through each area with you, capturing what's there, what's missing, and what should be there for a business at your scale.
Joiners, movers, leavers, access controls, asset tracking. Who has what, and how that's managed end-to-end.
Backup, recovery, data access controls, capacity planning. Where your information lives and how it's protected.
Commissioning, change, usage, security, decommissioning, patching. The lifecycle of every device on your service.
Licensing, patching, installation, change control, decommissioning. What runs, who manages it, what governs the changes.
How issues get logged, prioritised, vendor-routed and closed. Customer satisfaction signals, BCP, and risk handling.
Supplier contracts, SLA reality, performance against agreement, contractual reviews. Who you depend on and what they owe you.
What you measure, what you see, what you should see. Internal reviews and the metrics that actually inform decisions.
The cadence, content and accountability of your service governance. Who decides what, how often, and against what.
We'd rather scope honestly after the Briefing than pick a tier off a sheet beforehand. The price is set when we know your service well enough to be honest about how much work the Review will be.
The specific tier within that range reflects the scope of what needs reviewing — number of suppliers, number of service areas, complexity of governance, integration spread.
The Service Briefing is where that scope is agreed, transparently, before any Review fee is committed. The Review is consultant-issued from that point — not booked from this page.
The Review is the second-stage paid product, after the Briefing. Here's the path end-to-end.
Free, ~10 minutes. Sets your tier and primes your consultant.
60-min session + written brief. Scopes the Review tier and confirms fit.
Module by module, working through observable evidence with your consultant.
Written, scored, prioritised. Yours to act on — DIY, with us, or someone else.
The Review itself is consultant-issued from your Briefing — there's no public booking link on this page.
Thirty years of running technology service for organisations that can't afford to get it wrong, applied to businesses that don't have a dedicated team.
We don't sell products. We don't take supplier kickbacks. We manage what you already have and tell you the truth about it.
Three decades of technology service management across financial services, public sector, transport and defence — applied at SMB scale.
No acronyms, no overwhelm. Plain English recommendations — whether you're a small team or a growing business.
Every Review leaves you with a Service Improvement Plan you can use — DIY, with us, or with someone else. The service is real; the relationship is your choice.
If yours isn't here, book a 15-minute chat.
Because we don't know enough yet to scope it honestly. The Review tier — £495 to £1,495 — depends on the scope of what needs reviewing, and that's only clear after the Briefing has identified what's actually in play. Booking a Review without a Briefing first risks you paying for the wrong tier.
The Briefing itself is the diagnostic. The Review is consultant-issued from there once we know what's right.
Briefing is a focused 60-minute session and a written brief — it captures your situation and the top three-to-five priorities. For most small teams, the Briefing on its own is the product.
Review is the deeper, multi-module assessment for growing businesses where the Briefing has identified more surface area than a single session can cover. The Review goes through eight modules systematically, scoring each, and produces a Service Improvement Plan.
Typically 1–3 weeks of elapsed time, depending on scope and how quickly you can make people available for the module sessions. The Improvement Plan is delivered within 5 working days of the final session.
If you have time pressure (a board meeting, a renewal decision, a pending change), tell us during the Briefing — we can usually accelerate the schedule when it matters.
During your Briefing, your consultant scopes the Review against four factors: number of service areas in play, number of suppliers under management, complexity of governance, and integration spread. The four tiers (£495, £795, £1,195, £1,495) reflect those scoping outcomes.
You'll see the tier and the reasoning before the Review is issued. We'd rather you push back at scope stage than feel you got the wrong product later.
Tell us during your Briefing. Most small teams find the Briefing genuinely covers what's worth covering — there isn't usually enough operational surface to justify the Review's depth. But if your situation is unusual (rapid growth, complex supplier mix, regulatory pressure), we'll talk it through.
If we agree a Review makes sense at small-team scale, we'll quote it transparently. We won't auto-decline.
Yes — for growing businesses booking a Review after their Briefing, the full £295 Briefing fee is deducted from the Review price at checkout. Regardless of which Review tier applies. So a £495 Review is £200 once the credit lands; a £1,495 Review is £1,200.
The credit is tied to your engagement and applies to the Review that follows your Briefing. It doesn't stack across separate engagements months apart.
You walk away with a written Service Improvement Plan you can use however suits — act on it in-house, hand it to a different IT partner, or engage us for delivery via a Service Project or for ongoing oversight via Virtual Service Delivery Manager.
The Review is a real product, complete in itself. What you do with the Plan is your call — there's no obligation to engage us beyond the Review.
Yes — refund terms for the Review are set out in our Cancellation & Refund Policy. In short: cancel more than 5 working days before the first Review session for a full refund, 50% refund within 5 working days but before work starts, and partial delivery if you cancel mid-Review.
Yes — sessions with a KHIT consultant are recorded as part of the engagement record. The recording lets your consultant focus on the conversation rather than scribbling notes, gives us accurate action capture for follow-up, and protects both sides if a question comes up later about what was agreed.
The detail:
Your consultant will reaffirm the recording at the start of every session. If you'd rather not be recorded, tell us — we'll stop the recording (we may take more written notes during the session as a result).
Free, ten minutes. Sets your tier, primes your consultant, and decides whether the Briefing alone or Briefing-then-Review is the right path for your business.