A Service Project is where the Plan from your Briefing or Review gets delivered. Scope agreed in writing, cost fixed at quote stage, no day-rate creep, clean handover when it's done.
Projects don't get quoted off a sheet. Most start from a Briefing or Review where the work has been scoped properly — that's how we keep fixed prices honest.
KHITServices is a service-management consultancy — so KHIT Projects are service-management work. Process rollout, service design, supplier transition, multi-provider integration, reporting and maturity uplift. Real outcomes from your Briefing or Review, delivered cleanly. The technical doing stays with your providers; we hold the agenda and run the change.
Designing and embedding the service disciplines that keep your operation running predictably. Documented to industry standard, trained out, and held in place with your providers.
Defining how technology service operates end-to-end — what's offered, who delivers what, how requests flow, where escalations land. The plumbing that makes everything else work.
Moving service from one provider, contract, or premises to another without breaking it. Scoping, knowledge transfer, joint delivery, signoff. Independent throughout, because we're not the next provider.
Assessing where your service delivery practice sits today and building it forward. Maturity assessments, capability gaps, structured Service Improvement Plans with measurable outcomes.
Where you have several providers, someone has to make them work as one service to you. SIAM is that someone. Cross-provider governance, joint delivery rhythms, end-to-end accountability without single-throat-to-choke risk.
Most service reports tell you everything except what you actually need to know. We design the reporting layer that surfaces what matters — for the board, for ops, for the supplier review.
KHIT Projects are scoped service-management work. We coordinate, design, document, project-manage, and hold the agenda — but the technical hands-on work stays with your providers. Honest scope, no overreach.
Project pricing is genuinely variable — a one-day supplier renegotiation and a six-week service redesign are both Projects but they don't share a price tag. We won't anchor a number that wouldn't apply to your situation. We will quote in writing before any work starts.
Cost is fixed at quote stage. No day-rate surprises, no scope-creep invoices, no surprise "we-found-something" emails. If scope genuinely changes mid-Project, we agree it with you before any extra work happens.
Smaller Projects (under a couple of weeks) often run as 50% upfront, 50% on completion. Anything more complex picks up a midpoint stage or two. The shape is agreed in your Project Agreement.
The Project Agreement is signed by both sides. It's the document that governs the engagement — short, plain, and meant to be readable by anyone, not just lawyers.
Projects don't appear in isolation — they emerge from a Briefing or Review where specific work has been scoped. Here's the path end-to-end.
Specific work identified during your earlier engagement. We know what's needed.
Scope agreed in writing — what's in, what's out, what done looks like.
Fixed-price quote and Project Agreement. Both sides sign before any work starts.
The work, run to schedule. Status updates against milestones. No surprises.
Documented output, knowledge transfer, sign-off. Optional onward route into Ongoing.
Projects are scoped from a Briefing or Review — there's no public booking link on this page.
Thirty years of running technology service for organisations that can't afford to get it wrong, applied to businesses that don't have a dedicated team.
We don't sell products. We don't take supplier kickbacks. We manage what you already have and tell you the truth about it.
Three decades of technology service management across financial services, public sector, transport and defence — applied at SMB scale.
No acronyms, no overwhelm. Plain English recommendations — whether you're a small team or a growing business.
Quoted in writing before work starts. No day-rate creep, no surprise invoices.
If yours isn't here, book a 15-minute chat.
For anything substantial — yes. Without a Briefing or Review, we're guessing at scope, and guessed-at scope produces bad fixed prices. Either we'd lowball it (and resent the work) or pad it (and you'd resent the bill). Neither helps.
For small, well-defined work — a single day's worth of consultant time on something specific — a 15-minute chat can be enough. We'll tell you which path your situation needs.
They genuinely vary — that's why we don't publish anchor prices. The smallest Projects we run might be a single day's consultant time on a specific deliverable (a contract review, focused procurement support, a defined process design). The largest are multi-week engagements spanning several modules of work.
Most fall in between. Your Briefing or Review surfaces what's actually in scope, and the quote follows from that.
We agree it with you before any additional work happens. There are no surprise invoices, ever. If something genuinely emerges that wasn't in the original scope, we explain what we found, propose a scope change in writing, and you decide whether to add it. The original scope's fixed price doesn't change unilaterally.
If we hit something that's our problem — bad estimating, missed dependencies — that's on us, not on the bill.
No — and we'd rather be honest about that than have you frustrated halfway through. KHITServices is a service-management consultancy. Our delivery is design, coordination, project management, documentation, training, supplier management, governance work. Real outcomes — but the technical doing (configuring, deploying, fixing) sits with your providers.
Most Projects involve close coordination with your existing IT support or other technical partners. We hold the plan; they execute the technical bits.
Yes — and often does. A Project that hands over cleanly might leave you wanting ongoing oversight without another formal engagement. Either ongoing product can pick up from a completed Project.
The handover at Project end is the natural point to talk about whether ongoing makes sense — we won't pre-sell it during the Project.
For most Projects: 30% on signature of the Project Agreement, 40% at an agreed midpoint, 30% on completion. Smaller Projects often run 50/50 (signature/completion). Larger ones might pick up a couple of midpoints.
Each milestone is tied to something concrete you can see — a deliverable, a stage gate, a sign-off — not just a date. The shape gets agreed in your Project Agreement.
Tell us, immediately. Most issues we hear about late were small enough to fix earlier and got worse from waiting. The midpoint milestone exists partly to surface this — if there's a quality concern, we want it on the table at midpoint, not at handover.
If there's a substantive disagreement, the Project Agreement sets out how it gets resolved. As a default, we'd rather rework or refund a stage than ship something neither side is happy with.
You do, fully. Documents, designs, processes, plans — all yours, with full rights to use, modify, or share with other partners. We don't keep "consultant copyright" over your improvement plans or governance frameworks.
The only exception is generic methodology — frameworks and approaches we use across many clients. Those remain ours; specific outputs for your business are yours.
Yes. Each Project Agreement sets out specific cancellation terms based on the engagement shape, but the principles are in our Cancellation & Refund Policy: a free cancellation window before work starts, fair pro-rata for work delivered, and a clean handover of completed work.
We don't bill for time that hasn't been delivered.
Yes — sessions with a KHIT consultant are recorded as part of the engagement record. The recording lets your consultant focus on the conversation rather than scribbling notes, gives us accurate action capture for follow-up, and protects both sides if a question comes up later about what was agreed.
The detail:
Your consultant will reaffirm the recording at the start of every session. If you'd rather not be recorded, tell us — we'll stop the recording (we may take more written notes during the session as a result). Recording terms also appear in your Project Agreement.
Free, ten minutes. Routes you to the right Briefing or Review, where the Project itself gets scoped honestly. The Project then follows from real work, not a guess.